CFOSnafu.com » Top ten reasons for your customers’ late payments

Top ten reasons for your customers’ late payments

May 14, 2008 by Shane Borer
Posted in: "Would you want this person in Finance?", Contract disputes, In this week's e-newsletter, Latest news & views

Think your company’s heard all the excuses for unpaid invoices? Think again.

A survey by the Better Payment Practice Group (BPPG) asked for the most common and bizarre reasons given by companies for paying invoices late. Not many surprises on the top ten most frequent, but here are some of our favorites:

  • #2 — “Lost the invoice, need you to send another copy” (22%)
  • #4 — “Our A/P person/team is out sick” (15%)
  • #5 — “The check’s in the mail” (6%), and
  • #6 — “The new computer system is being installed/has failed” (6%).

Odds are good your collections people come across these classic gems more often than they’d like. But the survey’s bizarre reasons are sure to leave even the most jaded A/R person absolutely speechless:

  • “Our owner’s been buried with his check book.”
  • “A mail truck blew up on the highway last week right after we mailed payment. We’re not saying our payment was on the truck, we’re just saying …”
  • “I do not speak English.”
  • “We don’t have any money to spare. If it took a quarter to travel around the world, we’d have to stay home.”
  • “Not now, it’s the office party!”
  • “There was a big lightning storm, and a bolt hit our telephone lines. Then the next bill we got had a bunch of 900 and long-distance numbers on it, and we didn’t make them!”
  • “We’re in the middle of an armed robbery.”

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2 Responses to “Top ten reasons for your customers’ late payments”

  1. ‘I can’t pay this invoice, I’m having a heart attack’ | CFOsnafu.com | Some days it should be legal to keep two sets of books Says:

    [...] “The check’s in the mail” just won’t cut it for one Milwaukee-area man — to avoid paying restaurant bills, cab fares and the like, he’d fake a heart attack. [...]

  2. Lisa Says:

    A lady said that she was in the Intensive Care Unit and she could only receive mail in but could not send anything out.

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