Verizon hounds family dog
August 27, 2008 by Shane BorerPosted in: Contract disputes, In this week's e-newsletter, Latest news & views, Tech failure
Has your company ever been charged for good or services you’re sure it didn’t receive?
If you received a bill from Verizon for Internet access that you didn’t order, you’d wonder where the mix up came from. But what if a monthly bill showed up, addressed to your loving pooch?
That’s the situation Steve Fanelli and Shawn Donovan found themselves in. Their Lhasa Apso, named Andy Fanelli, received a collections notice informing the dog he owed $142.34 for Verizon service. Unless there was a laptop in the dog’s house they didn’t know about, Steve and Shawn knew it was an error.
After contacting Verizon, the company claimed the bill was meant for a man named Andy Fanelli who lived on the other side of the country.
But the dog’s owners didn’t buy it: “Just because there’s an Andy Fanelli back east doesn’t mean you send a letter to an Andy Fanelli in California. There has to be something else to connect it,” said Donovan.
The two have a suspicion that an American Express card — issued in the dog’s name — might have something to do with it.
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Tags: Billing, Lhasa apso, Unpaid invoices, Verizion

